FAQ
Here we have collected the most frequently asked questions. Please read them before contacting support.
Shipping Information
What shipping methods are available?
Shipments are Free! You will receive a confirmation message with tracking information.
The delivery time varies between 2 to 5 business days depending on the distance of our warehouse and the destination.
Do you ship to P.O. boxes or APO/FPO addresses?
The AMERICAN BLACK SHOP ships to all addresses within the United States of America.
How long does it take to send the product?
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
Customs, Duties and Taxes
We’re not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping is the responsibility of the customer (tariffs, taxes, etc.).
Payment Information
What payments methods are available?
We accept credit cards and Paypal.
Is the Payment Secure?
Your credit card information is completely safe. We cannot see your credit card information at any time and the connection is secured.
Returns and Refunds
How do I return or exchange an item?
You have 20 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
How do I get a refund?
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund.
What information do we collect?
Personal information you disclose to us
We collect personal information that you voluntarily provide to us (such as name, address, contact information, password and payment information) when registering at the site expressing an interest in obtaining information about us or our products and services, when participating in activities on the Sites or otherwise contacting us.
The personal information that we collect depends on the context of your interactions with us and the Sites, the choices you make and the products and features you use.
Collected information
Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.
Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.
Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by our payment processor (APS – American Payments Solutions) and you should review its privacy policies and contact the payment processor directly to respond to your questions.
Information automatically collected
We automatically collect certain information when you visit, use or navigate the site. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our site and other technical information. This information is primarily needed to maintain the security and operation of our site, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.